A2P 10DLC Messaging Compliance PolicyAt Keras Marketing, we are committed to complying with all A2P 10DLC (Application-to-Person 10-Digit Long Code) regulations set by U.S. mobile carriers and The Campaign Registry (TCR). This policy explains how we collect consent, send messages, manage opt-outs, and protect your data.

PurposeThis policy ensures that all messages sent by our business are lawful, transparent, and respectful of customer privacy. Our text messaging communications are used only for legitimate business purposes such as appointment confirmations, reminders, customer service updates, or promotional offers (only with prior consent). We do not use messaging for spam, scams, or illegal content.

Message Content RulesAll message content must comply with carrier and CTIA guidelines. The following types of content are strictly prohibited: • SHAFT content (sex, hate, alcohol, firearms, tobacco/vape) • Fraudulent, deceptive, or misleading messages • Content related to loans, credit repair, debt collection, or illegal substances • Phishing, spam, or data-harvesting links Each message will clearly identify [Your Company Name] as the sender.

Example:“Thanks for choosing Keras Marketing! Your appointment is confirmed for tomorrow at 3 PM. Reply STOP to opt out.”

Consent and Opt-InBefore receiving SMS messages, customers must provide explicit consent. By sharing your phone number through our website, forms, or in person, you agree to receive text messages related to your inquiry, service, or account. Consent may be collected through: • Online forms with a clear checkbox acknowledgment • Text keyword opt-ins (e.g., “Text JOIN to 555-123-4567”) • Written or verbal agreement recorded by our team You may receive a confirmation message when subscribing. Opt-Out Policy You may opt out at any time by replying with one of the following commands: STOP, CANCEL, END, or UNSUBSCRIBE. Once you opt out: • You will immediately stop receiving further automated messages. • Your number will be added to our internal Do Not Contact list. If you reply HELP, you will receive a message with our support contact information.

Example:“Keras Marketing: For assistance, contact [support email or phone]. Reply STOP to opt out.” Message Frequency and Rates Messages are sent only as needed and never in excess. Frequency may vary depending on your relationship with us (for example, appointment reminders or promotional notifications). Standard message and data rates may apply based on your mobile carrier’s terms.

Privacy and Data UseYour information is protected under our Privacy Policy. We never sell or rent your phone number to third parties. Data collected through our messaging system is used solely for communication related to your inquiry, account, or consented marketing. All data is securely stored and managed in compliance with federal and carrier guidelines.

Monitoring and EnforcementWe monitor message activity and opt-out requests to ensure compliance. Any violations of this policy, such as spamming or sending unapproved content, may result in suspension or termination of messaging privileges. Contact Information If you have questions about our SMS policy or want to verify your consent status, please contact us: Keras Marketing info@kerasmarketing.com Carrier DisclaimerCarriers and mobile networks are not liable for delayed or undelivered messages. Delivery times may vary depending on network conditions and your mobile provider.

UpdatesThis policy may be updated periodically to stay aligned with carrier and CTIA rules. Any material changes will be posted on this page with a revised “Last Updated” date.

Last Updated: October 2025